When consumer complaints occur, it is often important to work with the consumer in a careful and businesslike manner that helps build trust and confidence. When the consumer complaint requires an analysis due to a food safety or food quality issue, working with an independent organization like Northland Laboratories can be a good first step. Isn’t it good to work with a company you can trust and have confidence in to provide accurate and unbiased information on the consumer complaint, so that you have the ability to respond back to the consumer in a fair and equitable manner?


When investigating the consumer complaint, we suggest utilizing our Chain of Custody Sample Order Form which, when used properly, will insure that there is no mishandling of the sample before it arrives to us.


Also, if you would like the sample returned after analysis, please notify us of that request in writing.